The Waterloo Story - Premier Homecare Services Waterloo Region

For seniors.
For independence.
For quality of life.

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About Us

The Waterloo Region Story

We are a Canadian owned and operated company with a commitment to giving superior service with caring and compassion to the elders in our communities.

Our Business Philosophy

Our in-home care allows people to receive the assistance they need, while remaining independent in their homes. We provide compassionate care at home and personalized elder care services designed to help seniors and their families with important decisions through life’s transitions. We carefully match our caregivers to your specific homecare needs, and personally introduce you to each new caregiver.

Our Purpose

We recognize that among the elderly, persons with disabilities, and anyone else for that matter, there is a growing desirability, and increasing need to receive respectful and liberating self-directed care at home, wherever home is.

Our Vision

We envision a home care revolution, a future where private home care providers led by Premier Homecare Services cooperate seamlessly with not-for-profit and public organizations and professionals to provide premium, widely accessible, self-directed and liberating in-home care services of the highest standards across the social continuum.

Our Values

Accountability – We conduct ourselves in a manner consistent with the agreements we enter, the claims we make, and the general conduct expected of a professional. We will keep our promises.

Communication – We will take steps to ensure that all stakeholders are given means to have their voice heard and valued in decision-making processes. We will listen.

Community – While we aspire to become an industry-leading home care service provider, we will do so with a sense of humility, and an understanding that the communities and professional networks in which we operate, house the true agents of our success. We will get involved in our communities.

Integrity – We will act in an ethical, moral and responsible manner in all our interactions.

Safety – The safety of our clients and our employees is of paramount concern. We will task ourselves with implementing the appropriate systems and processes that will ensure a safe environment.

Our goal is to ensure that everyone who needs home care can affordably find a service that won’t let them down. If you are interested in caregiving services, you can find out about Our Caregivers that will provide you with the best service possible. If you have any questions or need advice, feel free to fill out the form or call us at 519-884-1181.


On behalf of my parents and family, thank you very much for the excellent and caring home care that Premier Homecare Services has provided for the last several years. Your staff's diligence, courteousness and dependability has enhanced the quality of life and facilitated my parent's desire to remain independent. Your sensitivity, approachability and professionalism are assets to your community and I would readily recommend your service to our friends.

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Thank you for the care and consideration you took arranging for a companion for Oma during our son's wedding. From our initial interview, we were confident in your ability to meet our needs and Oma's need for this special day. You assured us that you were attuned to the needs and challenges of the elderly. Your visits with Oma gave her the confidence in the plans we had made. Bonnie was pleasant company for us all during that special day and respectfully attentive to Oma's needs.

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I wanted to extend a thank you for your hard work last week in scheduling the on-camera interview with me for Spoke TV. I had a wonderful time getting know you, Lisa and Michelle, and I thank you for your heartfelt and sincere input to the work I am currently doing. In the coming days our episode will air on, where you can see the piece. ...

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I wanted to take a moment to follow up with you regarding my clients who I referred you to on June 28th.

Mom was in respite care and wanted to return home so in speaking with them, I recommended Premier Homecare Services as an option to provide the additional support she would need. The family met with you and after a wonderful meeting, services began on July 10th.

I just followed up with this family and they couldn’t be happier....

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